About Us: iTriangle Infotech, headquartered in Bangalore, is a prominent player in the Vehicle Telematics sector in India. We are renowned for developing and manufacturing comprehensive solutions for Transport, Logistics, Education, OEMs, Vehicle Manufacturers, EVs, Healthcare, and the Automobile Industry. Our proprietary Remote Data Acquisition Platform (Cellular-GNSS-RFID-Sensors) supports Vehicle Tracking, Fleet Management, Personal Tracking, Safety, Diagnostics, and Prognostics.

With expertise in Hardware, Firmware, and Web/Mobile app development, we provide agile and tailored deployments. Being ISO 27001:2013 & 9001:2015 certified underscores our commitment to high-quality standards, establishing us as a preferred choice for advanced technology and dependable tracking solutions. Our dedication to excellence and innovation solidifies our leadership in Vehicle Telematics, delivering unmatched value to industries seeking state-of-the-art tracking and monitoring solutions.

Requirements:

·       Educational Qualification: Bachelor’s or master’s degree in any discipline.

·       Experience: 4 to 8 years of experience in a Team Leader role.

·       Skills: Proficient in MS Office and Management Information Systems (MIS).

Responsibilities:

SIM Activation:

·       Monitor Sim activations on daily basis to ensure timely and accurate processing.

·       Handle escalations from customers regarding sim activation and resolve issues promptly.

·       Coordinate with customers and vendors to facilitate seamless sim activations.

·       Prepare and submit monthly/yearly reports on sim activation metrics.

·       Conduct necessary audit.

CLA Generation:

·       Monitor the daily generation of Common Layer Certificates (CLA) to maintain a streamlined process.

·       Manage and drive customer escalations related to CLA, ensuring timely resolution of issues.

·       Collaborate with relevant teams to enhance the efficiency of CLA generation processes.

TPM Coordination:

·       Coordinate with various departments for TPM initiation and approval.

·       Facilitate efficient and timely dispatches.

·       Prepare and submit monthly/quarterly/yearly reports on TPM activities to the reporting head.

·       Coordinate with courier agencies to optimize cost & efficiency.

Customer and Vendor Coordination:

·       Establish and maintain effective communication channels with customers and vendors.

·       Address customer and vendor queries, concerns, and issues in a timely and satisfactory manner.

·       Foster positive relationships to enhance overall business performance.

·       Coordinate with customers for payment advice, continuous follow up with client for overdue o/s.

Reporting:

·       Compile and analyze data related to Sim activations, CLA generation, and TPM activities.

·       Prepare comprehensive reports and submit them regularly to the reporting head.

·       Provide insights and recommendations for process improvement based on data analysis.