Diploma/bachelor’s degree in computer science, Information Technology, or a related field.

· 2-8 years of experience in a technical support, desktop support, or system administration role.

· Strong knowledge of Windows, Linux and Mac OS environments, with experience in system setup, configuration, and troubleshooting. Certification is an added advantage.

· Experience with configuring and managing firewalls and servers.

· Experience in managing cloud infrastructure

Responsibilities:

· Should provide technical support for both hardware and software issues, specifically of systems and laptop.

· Manage the configuration and operation of computer operating systems.

· Monitor the system daily and respond immediately to security or usability activity.

· Administrate LAN / WAN infrastructure, including firewalls, databases, malware protection software and other processes.

· Repair, upgrade & configure desktop computers, servers & various office peripherals

· Perform server patch maintenance, system & server backups & data archiving

· Troubleshoot and resolve software, hardware & connection issues

· Respond to and resolve help desk requests.

· Upgrade systems and processes as required for enhanced functionality.

· Review application logs.

· Install and test computer-related equipment

· Track, monitor, and manage IT inventory, including computers, laptops, and other hardware.

· Manage user accounts and permissions in Active Directory, email, and other systems, ensuring compliance with company security protocols.

· Prepare & submit periodic reports & MIS.

· Responsible for quality and information security in their processes, reporting information security incidents, risk assessment and implementing the ISMS policies/procedures, as applicable.

· Any other assignment as per company requirement and assign by department HOD.