About Us: iTriangle Infotech, headquartered in Bangalore, is a prominent player in the Vehicle Telematics sector in India. We are renowned for developing and manufacturing comprehensive solutions for Transport, Logistics, Education, OEMs, Vehicle Manufacturers, EVs, Healthcare, and the Automobile Industry. Our proprietary Remote Data Acquisition Platform (Cellular-GNSS-RFID-Sensors) supports Vehicle Tracking, Fleet Management, Personal Tracking, Safety, Diagnostics, and Prognostics.

With expertise in Hardware, Firmware, and Web/Mobile app development, we provide agile and tailored deployments. Being ISO 27001:2013 & 9001:2015 certified underscores our commitment to high-quality standards, establishing us as a preferred choice for advanced technology and dependable tracking solutions. Our dedication to excellence and innovation solidifies our leadership in Vehicle Telematics, delivering unmatched value to industries seeking state-of-the-art tracking and monitoring solutions.

Qualification: 8-12 Years Of Experience In the Relevant Domain

Responsibilities:

·       Handling the various Projects to ensure they are delivered on time to customer satisfaction.

·       Managing & Monitoring onsite and offsite teams (L1, & L2), which includes Service Coordinators, Installation Technicians & Customer Facilitation Engineers.

·       Managing all the project agreements, PO and documents, licenses and AMC renewals are on track.

·       Pan India Integration of iTriangle GPS device as per customer requirement.

·       Ensuring SLA/TAT (The Bugs/Issues/Tickets raised are resolved)

·       Managing and driving the customer escalations.  

·       On time Technical Support for all the customers.

·       Managing the Common Layer Certificate Generations.

·       RMA Services for warranty and Non warranty devices.

·       GPS Installation and Services for enterprise customers.

·       Revenue Generation for Non-Warranty devices.

·       AMC Service enablement and Define SOP’s & Service Catalogues for customers.

·       Broadly these are the roles, however we may modify or adopt to organization requirements from time to time.