Key Responsibilities/Job Description

                         Responsibilities:

·      Regular / Daily reviews with the customers

·      Submitting the MIS reports as per the agreed cadence

·      Manage, monitor and ensure the SLA / TAT agreed with the customers are met consistently

·      Micro-Manage the activities of the team

·      Provide expert support to the team whenever required including

·      Calling the customers / vehicle owners / drivers for vehicle availability

·      Coordinating with the customer / vehicle OEM to get support for getting the vehicle

·      Coordinate with the external field service provider/s to get the issue resolved on ground

·      Verify and approve field service providers' bills on time

·      Submit MIS reports to the ITR management at agreed frequency

·      Ensure Team's response to customer queries in different channel as per the agreed TAT with the customer

·      30-40% travel to customer locations

·      Responsible for Quality and Information Security in their processes, reporting information security incidents, risk assessment and implementing the ISMS policies/procedures, as applicable.

·      Need to perform any other responsibilities or task assigned by the reporting manager for the betterment of the business.